HARRY POTTER™ FAQ
WHEN WILL HARRY POTTER X SHORT STORY'S COLLECTION BE AVAILABLE?
The entire Harry Potter x Short Story collection is now available for purchase worldwide.
As this is a limited edition collection, we recommend placing an order soon to avoid any disappointment in the case that your desired products become sold out.
WHERE CAN I PLACE AN ORDER?
We have three websites that are separated by region. Based on your location, please click on the relevant link below to shop our Harry Potter x Short Story collection:
- Australia, New Zealand or Singapore: www.shortstory.com.au
- Europe or United Kingdom: www.shortstory.co.uk
- United States or any other country not listed here: www.shortstorygift.com
CAN I CANCEL MY ORDER?
If you wish to cancel your order and receive a refund, please contact us at firstname.lastname@example.org with your refund request. Each refund request is processed on a case-by-case basis. Please allow 30 business days from the date of your request for a full refund to be processed.
WHERE DO YOU SHIP FROM?
We pack your products with heart & hand and ship them from Bayswater, Victoria 3153.
HOW MUCH IS SHIPPING?
We have a $25 USD flat rate for standard shipping in the United States, but if you spend over $150 USD then shipping is on us! Rates vary for international shipping depending on your location, so please check our shipping page here for more information.
HOW LONG DOES SHIPPING TAKE?
For a better estimation of shipping time you can calculate postage & delivery times here with our postcode 3153. Please note that all Harry Potter x Short Story pre-orders will be dispatched within 7 days of the official release due to the high volume of orders.
HOW DO I TRACK MY ORDER?
Once you receive your shipping confirmation email, you can track your order here.
WHEN WILL HARRY POTTER X SHORT STORY PRODUCTS BE BACK IN STOCK?
Because it is a limited edition collection, products are available only while stock lasts.
I HAVEN'T RECEIVED MY ORDER CONFIRMATION EMAIL?
If you haven't received your order confirmation email, please try the following:
- Check your junk/spam folder.
- Mark the email as safe.
- Add email@example.com as a "Trusted Sender" or add it to your contacts.
- If you still need help, contact us at firstname.lastname@example.org.
I COULDN’T FIND THE ANSWER I WAS LOOKING FOR…
Our friendly customer service team is always happy to help! Feel free to contact them via email at email@example.com.