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$25 USD flat rate shipping
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For more information, including order tracking and expected delivery times, please click here.
To ensure you have the best online shopping experience possible we have put together a flexible returns policy to provide you with extra peace of mind. If you would like to request a return or exchange, please contact us by calling 03 9738 1906 or emailing contact@shortstorygift.com.
To view our full Returns Policy, please click here.
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Rated 5 out of 5
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Beautiful picture with the black frame, perfect gift
The photo itself is gorgeous. Shame the orange box came crushed in the box. Needing fixing before giving as a gift but the art is fantastic.
Hello Alessia! Thanks for your feedback and we are truly sorry if the product was damaged when it arrived. We'd like to help you and have this sorted. If you can please send us a photo of the product through contact@shortstory.com.au, we'll look into it and organise a replacement or refund whichever is appropriate on the occasion. Looking forward to hearing from you. Have a lovely day xx
I received the wrong item the first time around - a completely different artwork. I contacted customer service and they were very slow and unapologetic about their mess up. It took them around a week to generate a label for which I could use to return the product (I don’t know if this is standard?). I received the new product and it’s packaging was a major step down from the first, with no wadding to protect it etc
The product itself - although gorgeous and beautifully crafted - has darker coloured butterflies than the photo. With all of the annoyance and drama of the return combined with the difference in butterfly colour I will not be ordering from Short Story again, which is a shame because the quality of their work is immaculate.
Hello Madi! Thanks for taking the time to write to us your feedback. We always wanted to make sure that we improve in all areas and gathering feedback such us yours help us improve our service. There's really been some issues with the courier platform that caused the delay in generating the return label and we are truly sorry if we've disappointed you on this occasion. Normally generating the label should only take minutes but the resolution in fixing the issue with the platform took longer than expected which was unforeseen. While we make sure we send out the product as listed on the website, each piece is individually hand-crafted and may have slight variations due to the hand-making process. We understand this was not what you expected when you made the purchase and really wanted to make it up with you. We are truly hoping that despite this situation we still can interest you in visiting our website and we'll do everything we can to take care of you this time. Hope this helps. Have a beautiful day xx
Beautiful work my daughter loves it!
Hi Sue! We do our best to create beautiful pieces most especially for customers like you who look for a perfect item to gift their loved ones. We're so happy you liked the wall art. Can't wait for you to come back for more. Have a happy new year xx